Minggu, 27 Maret 2011

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Recruitment to legislative office is one of the core functions of political systems, yet we know little about how the process varies from one country to another. Passages to Power provides a comparative account of legislative recruitment that applies a common analytical framework and new survey data to nineteen advanced democracies. Who succeeds in becoming a politician? Who fails? And why? This important new study brings together an outstanding group of international scholars to look at recruitment around the world.

  • Sales Rank: #1431489 in Books
  • Brand: Brand: Cambridge University Press
  • Published on: 1997-10-13
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.98" h x .63" w x 5.98" l, 1.00 pounds
  • Binding: Paperback
  • 278 pages
Features
  • Used Book in Good Condition

Review
" Passages to Power provides insight into legislative recruitment in particular and democracy in general. ...this book offers a timely tool for scholars to grasp not only the idea of democracy, but the process of democracy as well." Mitchell F. Fuller, LSS Newsletter

"Each of the chapters stands on its own in providing a comprehensive analysis of the recrutiment process in the selected countries. In this respect, the book will be of interest to country and area specialists, to students of political parties and electoral

"Each of the chapters stands on its own in providing a comprehensive analysis of the recruitment process in the selected countries. In this respect, the book will be of interest to country and area specialists, to students of political parties and electoral institutions, and to those interested in the social and political stratification of advanced industrial societies. ...it is neverthelessa landmark in the development of collaborative approaches to political recruitment." Linda L. Fowler, American Journal of Sociology

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Minggu, 20 Maret 2011

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  • Sales Rank: #9961939 in Books
  • Published on: 2000-11-01
  • Binding: Paperback

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Kamis, 17 Maret 2011

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  • Original language: German, English
  • Dimensions: 11.69" h x .17" w x 8.27" l,
  • Binding: Pamphlet

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  • Sales Rank: #1359550 in Books
  • Published on: 2016
  • Number of items: 50
  • Binding: Hardcover

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2 of 2 people found the following review helpful.
Here's a hint, people. They weren't "workers". ...
By Lee Anne Green
Here's a hint, people. They weren't "workers". They were "slaves". Seriously, TEKS Networks?

1 of 1 people found the following review helpful.
Whitewashed history.
By Carla Stansifer
This is the one you've heard about - the one that describes the slave trade as an immigration of workers from Africa.
If you are a teacher like me, just use it for the pictures. If you are a student - please leave it in your desk for a year. There will be opportunities to learn real history at some point, and it will be easier if you don't have to unlearn this rubbish.

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Jumat, 04 Maret 2011

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Raving Fans: A Revolutionary Approach To Customer Service, by Ken Blanchard, Sheldon Bowles

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

  • Sales Rank: #2964 in Books
  • Brand: PowerbookMedic
  • Published on: 1993-05-19
  • Released on: 1993-05-19
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.25" h x .65" w x 5.50" l, .62 pounds
  • Binding: Hardcover
  • 137 pages
Features
  • Great product!

Review
"A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group

"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc.

"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction." -- -- James F. Nordstrom Co-chairman of the Boaard Nordstrom, Inc.

"Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. A must read!" -- -- Lynn Posluns President, Fairweather

From the Inside Flap
1 cassette / 90 minutes
Read by Rick Adamson, Kate Borger, and John Mollard

For those who wish to improve their business, here is a fresh and innovating look at customer service - the most important element in creating a successful business sin the 90s, from the co-author of The One Minute Manager.

From the Back Cover
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

Most helpful customer reviews

31 of 33 people found the following review helpful.
I'm a Raving Fan!
By Jeff Jones
Kenneth Blanchard continues his trend of writing easy-to-read books with BIG ideas for making your business better. Raving Fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. A guy that has just been put in a managment position requiring a turnaround goes on a fictional trip with his "angel" to visit businesses that have figured out their vision and their system to deliver customer service extraordinary. Based on three simple principles (Decide, Discover, Deliver), each company has created a group of Raving Fans (not just customers, but fans) who wouldn't consider shopping anywhere else for what one of these companies offers. Within each story is other nuggets of common sense and good ideas that can be implemented in any company that has customers and wants to create fans. We required our store managers to read the book and each created a list ranging from 20-40 points that they can put into effect at their stores to improve customer service. This is a simple, must-read for every business owner and manager.

32 of 34 people found the following review helpful.
Great for communicating customer service ideals to employees
By A Customer
I'm a dentist, and even though people think I have patients, they are also customers. I and my staff have to deliver exceptional service if I expect them to come back and refer their friends and family to me. The normal dental experience in this world is "well, he didn't hurt me too much." I want people to rave about their dental visits, not just tell the usual "horror stories"! This book has been used in my office as a reading assignment and the subject of staff meetings, in an attempt to comunicate to my staff and have them deliver service that exceeds the patient's expectations. The simple style it's told in really keeps their attention, since most people will not read the more detailed and lengthy books on the market that are similar in substance. Highly recommended for any business person--large or small!

0 of 0 people found the following review helpful.
Great read! Very interesting approach to fan
By Alyssa Reilly
Great read! Very interesting approach to fan engagement

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Splendid Silk Ribbon Embroidery: Embellishing Clothing, Linens & Accessories, by Chris Rankin

Splendid Silk Ribbon Embroidery: Embellishing Clothing, Linens & Accessories, by Chris Rankin



Splendid Silk Ribbon Embroidery: Embellishing Clothing, Linens & Accessories, by Chris Rankin

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Splendid Silk Ribbon Embroidery: Embellishing Clothing, Linens & Accessories, by Chris Rankin

Ribbon embroidery turns routine items into one-of-a-kind pieces to treasure for a lifetime. It lends itself to a variety of looks, from tiny, delicate stitches to large, bold strokes. Dazzling full-color photos highlight dozens of unique ideas for clothing, the home, special occasions, and holidays.

  • Sales Rank: #228927 in Books
  • Brand: Brand: Sterling Pub Co Inc
  • Published on: 1996-04
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.50" h x 9.00" w x .50" l,
  • Binding: Hardcover
  • 128 pages
Features
  • Used Book in Good Condition

Most helpful customer reviews

54 of 57 people found the following review helpful.
Good for design inspiration, but...
By A Customer
This book is one of the best for providing suggestions on how to use silk ribbon embroidery to embellish your clothing (vests, tops, etc). It has a short section describing the stitches, and each design element is identified by the type of stitches used to make it.
The book isn't really intended for a beginner, though. It doesn't give a description of HOW to make the flowers in a given design-- in fact, it doesn't walk you through making ANY flowers.
As a result, if you already know how to make roses, lilacs, etc, and are seeking inspiration for applying these techniques to a variety of garments (vests, sweaters, girls' headbands, brooches, etc), then this is the perfect book for you. If you are a true beginner, don't expect that this book will teach you the basics.

3 of 3 people found the following review helpful.
Good Transfers
By J. Beresford
I found this book to be not very helpful with the basics of how to for a beginner, but very helpful with the design of patterns. They do not work on dark fabrics, which is what I needed, so had to improvise. The patterns were repetative, but that was ok for me. I got the basics down. I would like to have seen more actual pictures of finished work.

3 of 3 people found the following review helpful.
Pretty pictures, weak instructions...
By GinaMaria K.
A huge and pretty picture, a diagram with suggested stitches, and a 'materials list' of mainly things like 'ribbon, needles' (no sizes for needles, no colors for ribbon) and a paragraph of text.

If you need instructions this is *not* the book for you. There are some lovely ideas if you want to look at some pretty pictures, though...

See all 15 customer reviews...

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